{"id":7650,"date":"2026-10-07T21:09:43","date_gmt":"2026-10-07T19:09:43","guid":{"rendered":"https:\/\/www.lyceelafayette.fr\/?page_id=7650"},"modified":"2026-10-07T21:26:43","modified_gmt":"2026-10-07T19:26:43","slug":"chromebook-asus","status":"publish","type":"page","link":"https:\/\/www.lyceelafayette.fr\/index.php\/chromebook-asus\/","title":{"rendered":"Chromebook ASUS"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Que faire en cas de probl\u00e8me avec mon Chromebook ?<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Les 5 \u00e9tapes de prise en charge :<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1\ufe0f\u20e3 Chatbot SAV<\/strong> \u2192 Diagnostic du probl\u00e8me<br><strong>2\ufe0f\u20e3 Identification de la panne<\/strong> \u2192 Logicielle ou mat\u00e9rielle<br><strong>3\ufe0f\u20e3 Formulaire ASUS<\/strong> \u2192 Cr\u00e9ation de la demande<br><strong>4\ufe0f\u20e3 D\u00e9p\u00f4t FNAC<\/strong> \u2192 R\u00e9paration de l&rsquo;appareil<br><strong>5\ufe0f\u20e3 Restitution<\/strong> \u2192 R\u00e9cup\u00e9ration du Chromebook r\u00e9par\u00e9<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Suivez les \u00e9tapes pour b\u00e9n\u00e9ficier d&rsquo;une assistance et d&rsquo;une r\u00e9paration de votre Chromebook ASUS.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">\u00c9tape 1 : Contacter le chatbot d&rsquo;assistance<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 Acc\u00e9dez au portail SAV : <a href=\"https:\/\/www.monordi-iledefrance.fr\/sav\">https:\/\/www.monordi-iledefrance.fr\/sav<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Disponible 24h\/24 et 7j\/7, le chatbot vous accompagne pour :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>D\u00e9crire le probl\u00e8me rencontr\u00e9.<\/li>\n\n\n\n<li>Effectuer un premier diagnostic.<\/li>\n\n\n\n<li>Identifier la nature de la panne.<\/li>\n\n\n\n<li>Vous orienter vers la solution adapt\u00e9e.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0 la fin de l&rsquo;\u00e9change :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Une proc\u00e9dure de r\u00e9solution vous sera propos\u00e9e.<\/li>\n\n\n\n<li>Si un retour en r\u00e9paration est n\u00e9cessaire, un lien vers le formulaire de demande vous sera communiqu\u00e9.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">\u00c9tape 2 : Diagnostic de la panne<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Le chatbot vous aide \u00e0 d\u00e9terminer l&rsquo;origine du probl\u00e8me.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">A. Probl\u00e8me logiciel<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Si le probl\u00e8me concerne :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>l&rsquo;acc\u00e8s aux applications ;<\/li>\n\n\n\n<li>la connexion au compte Google ;<\/li>\n\n\n\n<li>ou tout autre dysfonctionnement logiciel,<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">vous devez contacter votre \u00e9tablissement scolaire, qui assurera le support n\u00e9cessaire.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">B. Probl\u00e8me mat\u00e9riel<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Le chatbot vous guide \u00e0 travers plusieurs tests afin d&rsquo;identifier la panne.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Cas possibles :<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Le probl\u00e8me est r\u00e9solu<br>Votre demande est cl\u00f4tur\u00e9e et aucun retour de mat\u00e9riel n&rsquo;est n\u00e9cessaire.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u274c Le probl\u00e8me persiste<br>Une prise en charge en atelier est n\u00e9cessaire.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les pannes suivantes sont consid\u00e9r\u00e9es comme mat\u00e9rielles :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00e9cran d\u00e9fectueux ;<\/li>\n\n\n\n<li>clavier d\u00e9fectueux ;<\/li>\n\n\n\n<li>batterie d\u00e9faillante ;<\/li>\n\n\n\n<li>probl\u00e8me de d\u00e9marrage ;<\/li>\n\n\n\n<li>tout autre dysfonctionnement mat\u00e9riel.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Important<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Le Chromebook dispose d&rsquo;une garantie constructeur.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans le cas exceptionnel o\u00f9 les dommages ne seraient pas couverts par cette garantie, une participation financi\u00e8re pourra \u00eatre demand\u00e9e pour la r\u00e9paration de l&rsquo;appareil.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">\u00c9tape 3 : D\u00e9poser une demande de r\u00e9paration<\/h1>\n\n\n\n<h4 class=\"wp-block-heading\">A. Acc\u00e9der au formulaire<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Apr\u00e8s validation du diagnostic par le chatbot :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Acc\u00e9dez au portail de r\u00e9paration ASUS d\u00e9di\u00e9 \u00e0 la R\u00e9gion \u00cele-de-France.<\/li>\n\n\n\n<li>Compl\u00e9tez le formulaire ASUS + FNAC (lien transmis par le chatbot).<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Le formulaire est disponible 24h\/24 et 7j\/7 et ne n\u00e9cessite que quelques minutes.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">B. Compl\u00e9ter le formulaire<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">La demande doit \u00eatre r\u00e9alis\u00e9e par l&rsquo;\u00e9l\u00e8ve ou sa famille.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les informations suivantes seront demand\u00e9es :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>coordonn\u00e9es du demandeur ;<\/li>\n\n\n\n<li>num\u00e9ro de s\u00e9rie du Chromebook ;<\/li>\n\n\n\n<li>description d\u00e9taill\u00e9e de la panne.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">C. Choisir un point FNAC partenaire<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Lors de votre demande, vous pourrez s\u00e9lectionner le magasin FNAC partenaire le plus proche de votre domicile.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le d\u00e9p\u00f4t du Chromebook devra obligatoirement \u00eatre effectu\u00e9 dans le point choisi.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">D. Validation de la demande<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">ASUS traite les demandes sous <strong>48 heures ouvr\u00e9es<\/strong> (hors week-ends et jours f\u00e9ri\u00e9s).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u26a0\ufe0f Si le dossier est incomplet, un e-mail vous sera envoy\u00e9 pour demander les informations manquantes.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">\u00c9tape 4 : D\u00e9p\u00f4t et r\u00e9paration<\/h1>\n\n\n\n<h4 class=\"wp-block-heading\">A. D\u00e9poser l&rsquo;appareil<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois l&rsquo;accord de retour ASUS (RMA) obtenu :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>d\u00e9posez le Chromebook dans le magasin FNAC partenaire s\u00e9lectionn\u00e9 ;<\/li>\n\n\n\n<li>apportez le chargeur ;<\/li>\n\n\n\n<li>ne d\u00e9posez pas la housse\/pochette fournie avec l&rsquo;appareil.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">B. Contr\u00f4le de l&rsquo;appareil<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Lors du d\u00e9p\u00f4t, la FNAC v\u00e9rifie :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>le num\u00e9ro de s\u00e9rie ;<\/li>\n\n\n\n<li>l&rsquo;\u00e9tat g\u00e9n\u00e9ral du Chromebook ;<\/li>\n\n\n\n<li>la pr\u00e9sence du chargeur.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Si des dommages hors garantie sont constat\u00e9s, un devis pourra \u00eatre propos\u00e9.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">C. Enregistrement du dossier<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e9sentez l&rsquo;accord de retour (RMA) re\u00e7u par e-mail.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Un bon de d\u00e9p\u00f4t vous sera remis pour confirmer la prise en charge.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">D. R\u00e9paration en atelier<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Le Chromebook est ensuite :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>diagnostiqu\u00e9 ;<\/li>\n\n\n\n<li>r\u00e9par\u00e9 ;<\/li>\n\n\n\n<li>test\u00e9.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Vous recevrez des notifications par SMS pour suivre l&rsquo;avancement de la r\u00e9paration.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">\u00c9tape 5 : Retour de l&rsquo;appareil<\/h1>\n\n\n\n<h4 class=\"wp-block-heading\">A. Contr\u00f4le final<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Avant sa restitution, le Chromebook est test\u00e9 une derni\u00e8re fois.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">B. R\u00e9cup\u00e9ration en magasin<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e8s que l&rsquo;appareil est disponible, vous recevrez une notification par SMS et\/ou e-mail.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pensez \u00e0 venir le r\u00e9cup\u00e9rer rapidement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le chargeur vous sera restitu\u00e9 s&rsquo;il a \u00e9t\u00e9 d\u00e9pos\u00e9 avec l&rsquo;appareil.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">C. Cl\u00f4ture du dossier<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Un rapport d&rsquo;intervention vous sera remis lors de la restitution du Chromebook.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le dossier sera ensuite cl\u00f4tur\u00e9 et l&rsquo;accord de retour (RMA) ne pourra plus \u00eatre utilis\u00e9.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Que faire en cas de probl\u00e8me avec mon Chromebook ? Les 5 \u00e9tapes de prise en charge : 1\ufe0f\u20e3 Chatbot SAV \u2192 Diagnostic du probl\u00e8me2\ufe0f\u20e3 Identification de la panne \u2192 Logicielle ou mat\u00e9rielle3\ufe0f\u20e3 Formulaire ASUS \u2192 Cr\u00e9ation de la demande4\ufe0f\u20e3 D\u00e9p\u00f4t FNAC \u2192 R\u00e9paration de l&rsquo;appareil5\ufe0f\u20e3 Restitution \u2192 R\u00e9cup\u00e9ration du&#8230; <a class=\"continue-reading-link\" href=\"https:\/\/www.lyceelafayette.fr\/index.php\/chromebook-asus\/\">lire la suite<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7650","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chromebook ASUS - Lyc\u00e9e La Fayette<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lyceelafayette.fr\/index.php\/chromebook-asus\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chromebook ASUS - Lyc\u00e9e La Fayette\" \/>\n<meta property=\"og:description\" content=\"Que faire en cas de probl\u00e8me avec mon Chromebook ? Les 5 \u00e9tapes de prise en charge : 1\ufe0f\u20e3 Chatbot SAV \u2192 Diagnostic du probl\u00e8me2\ufe0f\u20e3 Identification de la panne \u2192 Logicielle ou mat\u00e9rielle3\ufe0f\u20e3 Formulaire ASUS \u2192 Cr\u00e9ation de la demande4\ufe0f\u20e3 D\u00e9p\u00f4t FNAC \u2192 R\u00e9paration de l&rsquo;appareil5\ufe0f\u20e3 Restitution \u2192 R\u00e9cup\u00e9ration du... lire la suite\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.lyceelafayette.fr\/index.php\/chromebook-asus\/\" \/>\n<meta property=\"og:site_name\" content=\"Lyc\u00e9e La Fayette\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-07T19:26:43+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.lyceelafayette.fr\\\/index.php\\\/chromebook-asus\\\/\",\"url\":\"https:\\\/\\\/www.lyceelafayette.fr\\\/index.php\\\/chromebook-asus\\\/\",\"name\":\"Chromebook ASUS - Lyc\u00e9e La Fayette\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.lyceelafayette.fr\\\/#website\"},\"datePublished\":\"2026-10-07T19:09:43+00:00\",\"dateModified\":\"2026-10-07T19:26:43+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.lyceelafayette.fr\\\/index.php\\\/chromebook-asus\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.lyceelafayette.fr\\\/index.php\\\/chromebook-asus\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.lyceelafayette.fr\\\/index.php\\\/chromebook-asus\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/www.lyceelafayette.fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Chromebook ASUS\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.lyceelafayette.fr\\\/#website\",\"url\":\"https:\\\/\\\/www.lyceelafayette.fr\\\/\",\"name\":\"Lyc\u00e9e La Fayette\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.lyceelafayette.fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.lyceelafayette.fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.lyceelafayette.fr\\\/#organization\",\"name\":\"Lyc\u00e9e La Fayette\",\"url\":\"https:\\\/\\\/www.lyceelafayette.fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.lyceelafayette.fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.lyceelafayette.fr\\\/wp-content\\\/uploads\\\/2019\\\/06\\\/llf_logo_alpha.png\",\"contentUrl\":\"https:\\\/\\\/www.lyceelafayette.fr\\\/wp-content\\\/uploads\\\/2019\\\/06\\\/llf_logo_alpha.png\",\"width\":1583,\"height\":792,\"caption\":\"Lyc\u00e9e La Fayette\"},\"image\":{\"@id\":\"https:\\\/\\\/www.lyceelafayette.fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UC2AOQowoMGBKdY4ToZsf9mw\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Chromebook ASUS - Lyc\u00e9e La Fayette","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.lyceelafayette.fr\/index.php\/chromebook-asus\/","og_locale":"fr_FR","og_type":"article","og_title":"Chromebook ASUS - Lyc\u00e9e La Fayette","og_description":"Que faire en cas de probl\u00e8me avec mon Chromebook ? 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