{"id":4252,"date":"2021-02-11T16:43:58","date_gmt":"2021-02-11T15:43:58","guid":{"rendered":"https:\/\/www.lyceelafayette.fr\/?page_id=4252"},"modified":"2021-02-11T16:44:05","modified_gmt":"2021-02-11T15:44:05","slug":"seconde-famille-de-metiers-de-la-relation-client","status":"publish","type":"page","link":"https:\/\/www.lyceelafayette.fr\/index.php\/seconde-famille-de-metiers-de-la-relation-client\/","title":{"rendered":"Seconde famille de m\u00e9tiers de la Relation Client"},"content":{"rendered":"\n<p>Dans le cadre de la r\u00e9forme du lyc\u00e9e Professionnel, \u00e0 partir de la rentr\u00e9e de septembre 2019, la seconde professionnelle est organis\u00e9e en \u00ab famille de m\u00e9tiers\u00ab .<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>La 2<em>de<\/em>&nbsp;professionnelle&nbsp;<strong>m\u00e9tiers de la relation client&nbsp;<\/strong>regroupe les m\u00e9tiers concern\u00e9s par 6 grandes comp\u00e9tences professionnelles communes aux 2 sp\u00e9cialit\u00e9s de baccalaur\u00e9at professionnel : m\u00e9tiers du commerce et de la vente (2 options) ; m\u00e9tiers de l&rsquo;accueil (ex Arcu).<\/p>\n\n\n\n<p>L&rsquo;\u00e9l\u00e8ve de cette 2<em>de<\/em>&nbsp;professionnelle pourra acqu\u00e9rir des comp\u00e9tences communes portant sur les activit\u00e9s :<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>d&rsquo;expression, de communication, de qualit\u00e9 d&rsquo;accueil en face \u00e0 face, t\u00e9l\u00e9phonique&#8230;<\/li><li>de recherche et d&rsquo;exploitation d&rsquo;information : techniques d&rsquo;enqu\u00eate, analyse statistique ;<\/li><li>d&rsquo;identification des besoins, de la demande ;<\/li><li>d&rsquo;identification des clients, de ses profils ;<\/li><li>de conseil en vue de r\u00e9aliser une vente, de fid\u00e9liser une client\u00e8le&#8230;<\/li><li>de suivi de la relation-client, de service apr\u00e8s-vente&#8230;<\/li><\/ul>\n\n\n\n<p>3 baccalaur\u00e9ats professionnels sont accessibles \u00e0 l&rsquo;issue de la seconde Famille des m\u00e9tiers du Num\u00e9rique et de la Transition Energ\u00e9tique.<\/p>\n\n\n\n<p>Au lyc\u00e9e La Fayette de Champagne sur Seine, la famille des  <strong>m\u00e9tiers de la relation client\u00a0<\/strong>  regroupe <strong>1 sp\u00e9cialit\u00e9s<\/strong> :<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>BAC PRO MCV : M\u00e9tiers du commerce et de la vente\u00a0<a href=\"https:\/\/www.lyceelafayette.fr\/index.php\/bac-pro-commerce\/\">option A animation et gestion de l&rsquo;espace commercial<\/a><\/li><\/ul>\n\n\n\n<p>Les autres sp\u00e9cialit\u00e9s (non disponibles au Lyc\u00e9e La Fayette) :<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.onisep.fr\/Ressources\/Univers-Formation\/Formations\/Lycees\/bac-pro-metiers-de-l-accueil-ex-bac-pro-accueil-relation-clients-et-usagers\">M\u00e9tiers de l&rsquo;accueil<\/a><\/li><li>M\u00e9tiers du commerce et de la vente\u00a0<a href=\"https:\/\/www.onisep.fr\/Ressources\/Univers-Formation\/Formations\/Lycees\/bac-pro-metiers-du-commerce-et-de-la-vente-option-b-prospection-clientele-et-valorisation-de-l-offre-commerciale-ex-bac-pro-vente\">option B prospection client\u00e8le et valorisation de l&rsquo;offre commerciale<\/a><\/li><\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dans le cadre de la r\u00e9forme du lyc\u00e9e Professionnel, \u00e0 partir de la rentr\u00e9e de septembre 2019, la seconde professionnelle est organis\u00e9e en \u00ab famille de m\u00e9tiers\u00ab . La 2de&nbsp;professionnelle&nbsp;m\u00e9tiers de la relation client&nbsp;regroupe les m\u00e9tiers concern\u00e9s par 6 grandes comp\u00e9tences professionnelles communes aux 2 sp\u00e9cialit\u00e9s de baccalaur\u00e9at professionnel :&#8230; <a class=\"continue-reading-link\" href=\"https:\/\/www.lyceelafayette.fr\/index.php\/seconde-famille-de-metiers-de-la-relation-client\/\">lire la suite<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4252","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Seconde famille de m\u00e9tiers de la Relation Client - Lyc\u00e9e La Fayette<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lyceelafayette.fr\/index.php\/seconde-famille-de-metiers-de-la-relation-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Seconde famille de m\u00e9tiers de la Relation Client - Lyc\u00e9e La Fayette\" \/>\n<meta property=\"og:description\" content=\"Dans le cadre de la r\u00e9forme du lyc\u00e9e Professionnel, \u00e0 partir de la rentr\u00e9e de septembre 2019, la seconde professionnelle est organis\u00e9e en \u00ab famille de m\u00e9tiers\u00ab . 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